#JohnMasudParvez #CIO #Founder #President Customers do not take a linear path to organizations anymore. Rather, they engage with companies on multiple channels and across channels while pausing and resuming their journey along the way. We know that customers conduct online searches and visit websites before they make their first phone call, and we know that a growing number of consumers call a company while also viewing the internet.
It is a challenge for companies to synchronize multiple channels at the same time within a single journey and manage the customer lifecycle successfully enough to deliver a personalized, contextual experience each time. The multiple disconnected interactions each customer has with a company makes omnichannel customer engagement a business necessity for those companies struggling to manage journeys. Omnichannel customer engagement best practices and solutions empower companies to deliver consistent, personalized customer experiences throughout each journey and across all channels and touchpoints.
My LIFE:
➡️In Professional life my a Chief Information Officer (CIO) / IT Director and my professional life's passion is to help my organization achieve bigger goals by adding values, digital empowerment, transforming the business model.
➡️In my personal life's passion meet as many many possible people, solve their problem and also help, guide them achieve more bigger goals in their life. My role as Founder & President of Vietnam Social Health Revolution (VSHR) , largely boost my this passion.
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